2 Reply:
9:00AM, March 4
TEXTING OUTAGE
We have just learnt that he connection between our support tickets system and the SMS/text gateway (not software we built) stopped working properly starting around March 1, because of reasons we are still trying to figure out. So, while we have been going about our usually great, prompt customer support texting, we didn't realize till now that they have not been going through. We are working to solve this problem after which you will receive a reply to your text. Thank you for your patience and support!
1:20PM, March 2
Due to circumstances beyond our control, we have to unfortunately move Wednesday, March 3 delivery to Thursday, March 4.
Demand for our service has been rising sharply (don’t get us wrong - that’s a GREAT thing - thank you!). Add to that, we are still hamstrung by the snowstorm-related supply constraints - delivery of several critical ingredients and new packaging materials have been delayed. We’d rather deliver to you at a normal hour Thursday, than scramble to delivery late in the evening on Wednesday, if even possible.
These have certainly been a crazy couple of weeks (that’s it? - it feels like a couple of months!). But this too is passing - we definitely feel we are at the end of the digging out from the storm’s aftermath - and are ready to tackle what’s next. We truly appreciate your support and patience as our tireless team does everything possible to serve you and our planet well.
8:30PM, February 28
Due to circumstances beyond our control, we have to unfortunately move your Monday, March 1 delivery to Tuesday, March 2.
11:45AM, February 27
Quick updates on today's deliveries:
- Deliveries today are staged - which means drivers are doing 2 routes. Your order may take longer than the estimated time on the tracker - JFYI.
- With the supply chain very crunched still, several meat items were received by us fresh and not previously frozen today. So don't be alarmed if some meat items seem thawed.
- Farmer's Choice will not come in the usual boxes - but in paper bags. We're out of bins! Good news - a container load is arriving - for next week!
- We regret that your Meal in a Jar items cannot be delivered today due to production constraints. We will deliver those separately tomorrow. Oh, and that product line is about to get a makeover, with dozens of new options from exciting new creators coming up!
- Magic Pizza Kits - the crust was made this morning - so it's fresh and hence not frozen. Feel free to make it right away, put it in the fridge if you plan to make it within about 2 days, or freeze it.
- Some CO2 cylinders orders could not be filled - we literally ran out of gas! Please report a missing cylinder to us and we will make sure you get it with your next delivery.
- Some items may not have labels. W're basically scrambling for everything!
Stay tuned!
Thank you!
9:00AM, February 26
We are on schedule to deliver Wednesday, Feb 24 and Saturday, Feb 27 orders on Saturday, Feb 27 - our biggest delivery day ever! Wish us good luck!
We temporarily adjust the order cut-off times to prevent any new orders to get added to Saturday. This will be adjusted back by 9am Saturday, Feb 27 morning as we return to normal.
5:15PM, February 21
Unless any unforeseen circumstance comes up, here is our final delivery schedule for the next 1 week:
- Deliveries for Wednesday, Feb 24 and Saturday, Feb 27, will be made on Saturday, Feb 27.
IMPORTANT:
We are low/out on our reusable containers and jars! You probably have some here and there - hiding in drawers and the back of the fridge, right!? PLEASE take some time to dig them out, lightly rinse them, and put them out with the rest of your materials tomorrow.
In this crunch time, you might get meal kits in paper bags, with sauces and spices in disposable containers - UGGH! Ironically, we were expecting large shipments of new jars and containers (branded Trashless! come in this week - of course they are delayed. :(
Thank you much for your support!
UPDATE ON THE STORM SURCHARGE
As you probably saw in our email communications, we will be running a 20% surcharge on the total charges on deliveries that were scheduled for the week of Feb 14-21 and will be made on Feb 21 and Feb 23. This was meant to cover the financial strain this winter storm has put on us like we’ve never experienced before, including lost ingredients, and higher costs across the board - more than we could sustain without your help. Our mission is to make zero-waste and local affordable and hence mainstream - which means we run with thinner margins.
First, we thank all our customers for accepting this graciously.
Second, we’d like to disclose that 100% of the proceeds surcharge is being distributed proportionately (based on their regular income over the past few weeks) across the entire Trashless Austin team to bolster their reduction in income from the non-operational days.
For complete transparency, this distribution will not include our CEO and our Chief Sustainability Officer - both of who currently earn no income from their work at Trashless.
Now that the ice has almost melted and we have better clarity, we thank our suppliers for working so hard in getting us items so we can get them to you. This is how communities rally together to overcome such a crisis!
5:15PM, February 19
Unless any unforeseen circumstance comes up, here is our final delivery schedule for the next 1 week:
- Deliveries from Monday, Feb 15 and Wednesday, Feb 17 will be made on Saturday, Feb 20.
- Deliveries for Saturday, Feb 20, will be made on Monday, Feb 22.
- Deliveries for Monday, Feb 22 and Wednesday, Feb 24, will be made on Wednesday, Feb 24.
1PM, February 19
Our supply chain has started to rev up! Still not normal - but getting there! And our team is excited to get started again. We are looking to make deliveries starting tomorrow, Saturday, February 20.
We will prioritize orders from Monday, Feb 15 to be delivered on Saturday. We will do our best to deliver to orders for Wednesday, Feb 17 as well, but that may not happen.
Based on how deliveries go on Saturday we will attempt to make Saturday, Feb 20 deliveries on Sunday, Feb 21.
Thank you much for your support!
We can't deliver on Friday - supply chain still pretty quiet :(. At this point we are looking to doing deliveries from Monday and Wednesday on Saturday; and Saturday on Sunday. But stay tuned, this is subject to change again.
Intermittent Internet outage is also preventing us from answering phone calls. Please text us at 512.399.2525 - it's the best way to communicate with us.
We will not be delivering on Thursday either :(. The supply chain is very quiet - not in a good way. Please stay tuned for further updates. We will do our best to rev deliveries up on Friday.
Due to this unprecedented weather situation, most of our farmers, producers and distributors are unable to bring products to us for delivery. We will attempt to make deliveries from Monday and Wednesday on Thursday, Feb 18, if possible.
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